Returns & Exchanges

We want you to love your Kess Berlin beauty products, but if you're not completely satisfied, you can return your items within 30 days of receipt. Please ensure that products are unused and in their original packaging to qualify for a full refund.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Pack Your Items

  Securely place the products in their original box, ensuring all components are included to prevent damage during transit.

• 3.
  Label and Ship

  Print your prepaid shipping label from the portal, attach it to the package, and drop it off at any authorized shipping location.

• 4.
  Receive Your Refund

  Once our warehouse inspects your return, we will process your refund to the original payment method within 5-7 business days.